ARTZY HENNA • RETURNS & REFUNDS
Return & Refund Policy
Artzy Henna creates personalized body art, handmade artwork and custom pieces with individual attention. This policy explains how returns, refunds and appointment deposits are handled.
HANDMADE • PERSONAL • CREATED WITH CARE
Every Artzy Henna Order Is Treated Individually
At Artzy Henna, every design and product is created with care and attention to detail. Our work includes Henna and Jagua body-art services, handmade artwork, personalized gifts and other creative pieces.
Many of these services and products are created or prepared specifically for the individual customer, which makes each order different from a standard mass-produced retail purchase.
IMPORTANT POLICY
Because of the personalized and handmade nature of Artzy Henna’s services and products, all sales are final unless Artzy Henna determines that an error on our part requires another appropriate resolution.
HANDMADE & CUSTOM WORK
Products Made With a Customer in Mind
Artzy Henna creates handmade and personalized products rather than operating as a mass-production or machine-made retailer.
Because custom and handmade pieces may be created specifically for an individual order, they are not accepted for return simply because a customer changes their mind after purchase.
RETURN POLICY
Items and Services We Do Not Accept for Return
Artzy Henna does not accept returns on:
- Completed Henna and Jagua body-art services, including walk-in and appointment services
- Henna or Jagua artwork created as part of a completed body-art service
- Handmade products
- Custom or personalized items
- Other products sold through Artzy Henna
REFUND POLICY
When Refunds Are Not Provided
Artzy Henna does not offer refunds for:
- Completed Henna or Jagua services
- Appointment reservation deposits
- Custom orders
- Handmade products
- Change of mind
- Incorrect ordering by the customer
Please review your order, appointment details and selected options carefully before completing your purchase or booking.
APPOINTMENT RESERVATIONS
Appointment Deposits
Appointment deposits are non-refundable. A deposit reserves appointment time and compensates for scheduling availability that is being held for the customer.
When a deposit is applied toward a scheduled Henna or Jagua appointment, the deposit is credited toward the service total. The remaining balance is due at the time of service unless another arrangement has been agreed to.
Please review the Reservation Policy for additional information about appointment reservations, scheduling and deposits.
OUR COMMITMENT
Quality Matters to Us
Artzy Henna takes pride in its craftsmanship and wants customers to have a positive experience with the work they receive.
If you believe there is an issue with your order due to an error on our part, please contact Artzy Henna as soon as possible. We will review the circumstances and determine an appropriate solution when applicable.
Contacting us promptly gives us the best opportunity to understand the issue and review the order or service involved.
AT A GLANCE
A Simple Summary
Custom & Handmade Items
Sales are final because many products are handmade, personalized or prepared specifically for the customer.
Body-Art Services
Completed Henna and Jagua services are not returnable or refundable.
Appointment Deposits
Reservation deposits are non-refundable and are applied toward the qualifying scheduled service when applicable.
Problems With an Order
If you believe Artzy Henna made an error, contact the studio promptly so the situation can be reviewed.
HAVE A QUESTION BEFORE ORDERING?
Contact Artzy Henna
If you have questions about this Return & Refund Policy, a product, a custom order or a body-art service, please contact Artzy Henna before placing your order or completing your booking. You can also visit our studio at 780 Veterans Memorial Hwy SW, Suite 100, Unit 5, Mableton, GA 30126. We are happy to clarify the policy before you make a purchase or receive a service.
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